PLEASE READ CAREFULLY – FAILURE MAY RESULT IN YOUR APPOINTMENT BEING CANCELLED AT SHORT NOTICE AND THE LOSS OF YOUR APPOINTMENT BOOKING FEE

APPOINTMENTS AND COVID SCREENING

WE WILL NOW BE SCREENING EVERY STAFF MEMBER AND PATIENT THAT ENTERS THE PRACTICE.

THE DAY BEFORE YOU APPOINTMENT WE WILL CALL AND ASK YOU A SERIES OF QUESTIONS, IF WE CANNOT COMPLETE THIS CORONAVIRUS PRE-CHECK WE WILL HAVE TO CANCEL YOUR APPOINTMENT. WE WILL BE REQUESTING REMOTE PAYMENT AT THE TIME OF BOOKING TO REDUCE YOUR TIME IN THE RECEPTION AREA AND NEGATE THE NEED FOR TOUCHING THE PDQ MACHINE. CASH AND CHEQUES WILL NOT BE ACCEPTED DURING THE CURRENT CLIMATE

ON THE DAY OF YOUR APPOINTMENT WE KINDLY ASK YOU TO WEAR A MASK OR FACE COVERING. PLEASE ENSURE IT COVERS THE NOSE AND MOUTH AND IS NOT A VALVED DESIGN AS THIS DOES NOT FILTER YOUR EXHALED BREATH.

PLEASE ONLY BRING WHAT YOU NEED TO THE PRACTICE AND LIMIT ANY VALUABLES AS THESE NEED TO FIT IN A DECONTAMINATED BOX IN SURGERY.

UPON YOUR ARRIVAL AT THE PRACTICE THE FRONT DOOR WILL BE OPEN, PLEASE WAIT INSIDE THE PORCH BEHIND THE GLASS DOOR UNTIL A STAFF MEMBER COMES TO TAKE YOUR TEMPERATURE AND PLEASE DO NOT TOUCH ANYTHING

ONCE THIS HAS BEEN COMPLETED YOU WILL EITHER BE ASKED TO RETURN TO YOUR CAR WHERE WE WILL CALL YOU OR YOU WILL BE TAKEN STRAIGHT THROUGH TO THE SURGERY.

 

SUPER CLEAN ENVIRONMENT

TO MAINTAIN A NEAR STERILE ENVIRONMENT THE WAITING ROOM WILL ONLY BE USED BY PATIENTS WHO HAVE MOBILITY PROBLEMS OR WHO COME ON PUBLIC TRANSPORT.

WE HAVE HIGH-LEVEL AIR PURIFICATION AND FILTRATION SYSTEMS WITH VIRUS-KILLING TECHNOLOGY IN PLACE. ALL TOUCH-SURFACES ARE DECONTAMINATED AFTER EACH POTENTIAL CONTACT.

THERE WILL BE NO DRINKING WATER OR MAGAZINES AVAILABLE IN THE WAITING ROOM TO REDUCE CROSS CONTAMINATION

THE TOILET FACILITIES WILL BE OUT OF USE DURING THE CURRENT CRISIS AND WE ASK EVERY PATIENT TO BRUSH THEIR TEETH AND USE THE TOILET BEFORE THEY LEAVE HOME TO COME FOR THEIR APPOINTMENT

WE WILL BE WEARING SIGNIFICANTLY MORE PERSONAL PROTECTIVE EQUIPMENT, (PPE), THAN USUAL ESPECIALLY FOR TREATMENTS BUT WE ASSURE YOU WE ARE THE SAME FRIENDLY TEAM UNDERNEATH WHO ARE COMMITTED TO PROVIDING YOU WITH A HIGH STANDARD OF CARE WHILST KEEPING YOU SAFE BY INCREASING OUR SANITISING PROCEDURES IN LINE WITH CURRENT ADVICE.

FEES

THERE IS A HUGE INVESTMENT IN PROTECTIVE EQUIPMENT. NOT JUST PPE BUT AIR PURIFICATION AND HIGH-VOLUME SUCTION EQUIPMENT. MOST OF THESE COSTS WILL BE ABSORBED BY THE PRACTICE AS SAFETY IS VITAL TO US AS WELL AS YOURSELVES.

YOU WILL BE ASKED FOR AN APPOINTMENT FEE  OR DEPOSIT ON TREATMENT IN ADVANCE. THIS IS CREDITED TOWARDS TREATMENT COSTS UNLESS YOU NEED ANOTHER VISIT OR TIME IS USED FOR YOU. OCCASIONAL RISK MITIGATION FEES APPLY BUT IN GENERAL FEES ARE THE SAME AS PRE-COVID AT PRESENT. YOU WILL BE INFORMED IN ADVANCE OF COSTS AND YOUR OPTIONS.

MISSED APPOINTMENT FEES WILL APPLY TO COVER WAGES OF STAFF IN ATTENDANCE IF YOU DO NOT ATTEND A BOOKED APPOINTMENT.