PLEASE READ CAREFULLY – FAILURE MAY RESULT IN YOUR APPOINTMENT BEING CANCELLED AT SHORT NOTICE AND THE LOSS OF YOUR APPOINTMENT BOOKING FEE
APPOINTMENTS AND COVID SCREENING
WE WILL NOW BE SCREENING EVERY STAFF MEMBER AND PATIENT THAT ENTERS THE PRACTICE ON ARRIVAL. PLEASE DO NOT ATTEND IF YOU HAVE ANY COLD OR COVID SYMPTOMS BUT CALL AS SOON AS POSSIBLE, EVEN IF LESS THAN 24 HOURS NOTICE IS GIVEN THIS WILL PRESERVE MOST OF YOUR APPOINTMENT BOOKING FEE IF DONE IN ADVANCE OF YOUR APPOINTMENT – LEAVE A VOICEMAIL IF REQUIRED.
ON THE DAY OF YOUR APPOINTMENT WE KINDLY ASK YOU TO WEAR A MASK OR FACE COVERING. PLEASE ENSURE IT COVERS THE NOSE AND MOUTH AND IS NOT A VALVED DESIGN AS THIS DOES NOT FILTER YOUR EXHALED BREATH.
PLEASE ONLY BRING WHAT YOU NEED TO THE PRACTICE AND LIMIT ANY VALUABLES AS THESE NEED TO FIT IN A DECONTAMINATED BOX IN SURGERY.
UPON YOUR ARRIVAL AT THE PRACTICE THE FRONT DOOR WILL BE OPEN, IF POSSIBLE TO SOCIALLY DISTANCE PLEASE ENTER AND USE THE AUTOMATIC HAND SANITISER LOCATED ON THE RIGHT. WAIT FOR THE RECEPTIONIST TO CHECK YOU IN AND FOLLOW INSTRUCTIONS.
ONCE THIS HAS BEEN COMPLETED YOU WILL BE DIRECTED TO WAIT SAFELY IN THE WAITING ROOM, OUTSIDE OR IN YOUR CAR. PLEASE BRING A MOBILE PHONE TO ALLOW US TO CONTACT YOU IF POSSIBLE.
SUPER CLEAN ENVIRONMENT
WE HAVE HIGH-LEVEL AIR PURIFICATION AND FILTRATION SYSTEMS WITH VIRUS-KILLING TECHNOLOGY IN PLACE. ALL TOUCH-SURFACES ARE DECONTAMINATED AFTER EACH POTENTIAL CONTACT.
THERE WILL BE NO DRINKING WATER OR MAGAZINES AVAILABLE IN THE WAITING ROOM TO REDUCE CROSS CONTAMINATION. PLEASE BRING YOUR OWN IF NEEDED.
THE TOILET FACILITIES WILL BE OUT OF USE DURING THE CURRENT CRISIS AND WE ASK EVERY PATIENT TO BRUSH THEIR TEETH AND USE THE TOILET BEFORE THEY LEAVE HOME TO COME FOR THEIR APPOINTMENT
WE WILL BE WEARING SIGNIFICANTLY MORE PERSONAL PROTECTIVE EQUIPMENT, (PPE), THAN USUAL ESPECIALLY FOR TREATMENTS BUT WE ASSURE YOU WE ARE THE SAME FRIENDLY TEAM UNDERNEATH WHO ARE COMMITTED TO PROVIDING YOU WITH A HIGH STANDARD OF CARE WHILST KEEPING YOU SAFE BY INCREASING OUR SANITISING PROCEDURES IN LINE WITH CURRENT ADVICE.
FEES
THERE IS A HUGE INVESTMENT IN PROTECTIVE EQUIPMENT. NOT JUST PPE BUT AIR PURIFICATION AND HIGH-VOLUME SUCTION EQUIPMENT. MOST OF THESE COSTS WILL BE ABSORBED BY THE PRACTICE AS SAFETY IS VITAL TO US AS WELL AS YOURSELVES.
YOU WILL BE ASKED FOR AN APPOINTMENT FEE OR DEPOSIT ON TREATMENT IN ADVANCE. THIS IS CREDITED TOWARDS TREATMENT COSTS UNLESS YOU NEED ANOTHER VISIT OR TIME IS USED FOR YOU.
MISSED APPOINTMENT FEES WILL APPLY TO COVER WAGES OF STAFF IN ATTENDANCE IF YOU DO NOT ATTEND A BOOKED APPOINTMENT WITHOUT NOTICE. THIS IS SIGNIFICANTLY REDUCED EVEN IF LESS THAN 24 HOURS NOTICE IS GIVEN AS LONG AS IT IS IN ADVANCE OF THE APPOINTMENT.