Your relationship with us as a patient (where applicable)
Our provision of dental treatment to you
Where there are separate documents covering specific arrangements (Denplan Member Handbook, Dental Plan Scheme Rules, individual treatment consent forms), those documents take precedence over these general terms.
By using this website, you agree to these terms. By registering as a patient, you also agree to the patient-specific terms below.
2. About Us
Tangmere Dental Care is a private dental practice. Our details:
Practice: Tangmere Dental Care Address: Malcolm Road, Tangmere, Chichester PO20 2HS Phone:01243 775545 Email:info@tangmeredental.co.uk Entity: Part of TDMP Group Ltd Registrations: Registered with the Care Quality Commission (CQC) and General Dental Council (GDC)
Tangmere Dental Care Malcolm Road, Tangmere, Chichester PO20 2HS
Registered with the Care Quality Commission (CQC) and General Dental Council (GDC)
3. Using This Website
3.1 Content
The content on this website is for general information only. While we try to keep it accurate and up to date, it should not be relied on as a substitute for professional dental advice. Always book a consultation for advice on your specific situation.
3.2 Information About Treatment
Treatment information on this site describes what we offer in general terms. The specific treatment recommended for you depends on a clinical assessment. Costs, durations and outcomes vary by case.
3.3 Pricing
Fees published on the website are current at the date of update shown. We aim to keep them accurate but may not reflect changes immediately. The fees applicable to your treatment will be those quoted to you in writing before treatment starts.
3.4 Reasonable Use
You may use the website for normal personal and informational purposes. You may not:
Use it for commercial scraping or data mining
Attempt to gain unauthorised access to any part of the system
Submit malicious content, false information, or anything that infringes others' rights
Reproduce significant content without permission
3.5 Third-Party Links
The website may link to third-party sites (Google, NHS, regulatory bodies, etc.). We don't control those sites and aren't responsible for their content or policies.
4. Intellectual Property
All content on this website (text, images, design, logos) is owned by Tangmere Dental Care or licensed to us. You may not copy, reproduce, publish or use any part of it for commercial purposes without our written permission.
Patient before-and-after photographs in the Smile Gallery are used with the patient's explicit written consent. Reproduction of these images is not permitted.
5. Patient Relationship (Where Applicable)
These provisions apply if you're a registered patient at Tangmere.
5.1 Registration
Registration as a private patient requires:
A new patient examination
Completion of our medical history form
Acceptance of our standard terms of treatment
5.2 Honest Information
You agree to provide accurate and complete information about your medical history, medications, allergies and dental history. We rely on this information to treat you safely. Failure to disclose material information may affect treatment safety and our ability to provide care.
5.3 Following Clinical Advice
Where we recommend specific home care, follow-up appointments, or treatment, we ask that you follow those recommendations. We can't guarantee outcomes if recommended care is not followed.
5.4 Our Duties to You
We commit to:
Providing dental treatment that meets GDC professional standards
Acting in your best interests at all times
Being clear about costs in advance
Maintaining confidentiality (subject to legal requirements)
Following our published Complaints Procedure if anything goes wrong
6. Appointments
6.1 Booking
Appointments are booked through reception by phone, email, or our enquiry form. A booking fee is required to secure most appointments (see section 7 below). The booking fee is credited towards the cost of the appointment.
6.2 Confirmation
We may send appointment reminders by SMS, email or phone. It is your responsibility to attend or cancel - reminders are a courtesy, not a guarantee of contact.
6.3 Arriving Late
If you arrive significantly late for an appointment, we may not be able to complete the planned treatment. We'll do our best to rearrange, but you may be charged for the missed appointment time.
7. Fees, Payment & Cancellation
7.1 Published Fees
Our standard private fees are published on the Treatment Costs page. Fees are reviewed annually and updated as needed. The date shown reflects the current applicable fees.
7.2 Quotes
For any treatment beyond a routine examination or hygiene visit, you'll receive a written quote before treatment starts. The quote sets out each step of treatment and any alternatives.
7.3 Quote Validity
Written quotes are typically valid for 90 days from issue. If you accept the quote within this period and begin treatment, the quoted price holds. If treatment is deferred beyond 90 days, we may need to re-quote to reflect any fee changes.
7.4 Booking Fees
A booking fee is required to secure most appointments. The fee is credited towards the appointment cost. Exception: routine examination and hygiene visits included in a dental plan.
7.5 Payment Terms
Treatment fees are paid as treatment progresses, usually at each appointment. Larger treatments may require a deposit at booking, with the balance settled at each visit. We don't offer in-practice credit during treatment.
7.6 Payment Methods
We accept credit and debit cards, Apple Pay, Google Pay, cash, and (for plan members only) monthly Direct Debit via Simplyhealth Professionals. We don't accept cheques.
7.7 Cancellation
less than 24 hours' notice
No charge
Under 24 hours' notice
A fee applies to cover staff time. This is deducted from your booking fee.
No notice / no-show
Full appointment fee applies.
Any short-notice cancellation fee is at least 50% lower if you notify us before the scheduled appointment time. Any outstanding cancellation fees must be settled before booking new appointments.
7.8 Non-Payment
Non-payment may result in future appointments being put on hold until the account is settled. Persistent non-payment may lead to membership cancellation (for plan members) or to formal debt recovery procedures.
8. Dental Plan Membership
If you're a member of one of our dental plans (Denplan Care, Essentials, Children's, or Total Healthcare):
The detailed scheme terms are set out in the Denplan Member Handbook provided when you join, and our Scheme Rules.
Where these general terms conflict with the Member Handbook, the Member Handbook takes precedence.
Plan membership operates on monthly Direct Debit through Simplyhealth Professionals (Denplan).
Plans can be cancelled with reasonable notice - see Scheme Rules for the detail.
9. Treatment Consent
For all non-routine treatment we require informed consent in writing. The consent form sets out:
The treatment proposed
The benefits, risks and alternatives
The estimated cost and timing
Your right to seek a second opinion
You're free to withdraw consent at any time before treatment starts. Once treatment has started, withdrawal may affect outcomes and may incur charges for work already completed.
10. Guarantees on Treatment
10.1 Definitive Repair Work
We guarantee our definitive repair work for a minimum of 2 years from the date of treatment. If a covered repair fails within this period through fault other than trauma or neglect, we'll address it without further charge.
10.2 What's Not Covered
The guarantee does not cover:
Failure due to trauma (impact, accident)
Failure due to grinding/clenching where a protective splint has been recommended but not used
Failure due to severe inadequate oral hygiene
Damage caused by missed maintenance appointments
Treatment carried out by other practitioners after we placed the work
10.3 Replacement Treatment vs Refund
Where a guarantee applies, the remedy is normally replacement treatment at no further cost. Refunds are considered in exceptional circumstances at the practice's discretion.
11. Our Liability
11.1 Standard of Care
We're committed to providing dental care to a high professional standard, but no dental treatment is risk-free. We don't guarantee specific outcomes - we work to industry standards and your individual circumstances.
11.2 Limitation of Liability
Our liability to you is limited to:
The fees you've paid for the treatment in question, in the case of treatment that has failed and where guarantee provisions don't apply
Refunding fees paid for any service we fail to provide
11.3 What We Don't Exclude
Nothing in these terms limits or excludes our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law
11.4 Indemnity Insurance
All our clinicians carry professional indemnity insurance as required by the GDC. Any claim for clinical negligence would normally be handled through this insurance, not by direct payment from the practice.
12. Complaints
If you're unhappy with any aspect of our care or service, please raise it through our Complaints Procedure. We take complaints seriously and use them to improve.
If you're unable to resolve a complaint with us directly, you can escalate to:
Parliamentary Health Ombudsman (England): for NHS treatment
Care Quality Commission (CQC): 03000 616161
General Dental Council (GDC): 020 7167 6000 / gdc-uk.org
13. How We Handle Your Data
Your personal data is handled in accordance with our Privacy Policy and UK GDPR. See the Privacy Policy for full details on what we collect, how we use it, and your rights.
14. Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the website or our services after a change implies acceptance of the updated terms. Material changes affecting registered patients will be communicated directly.
15. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Tangmere Dental Care is a private dental practice combining advanced technology with prevention-led, holistic care. Our mission is to help patients across West Sussex maintain healthy, durable smiles for life.
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